Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs) 목록

1. Q

   1. Are the products sold online new?

   A

   GRITMALL Corporation start this year 2025, we guarantee that all products featured and sold in the GRITMALL/ Online Store are 100% authetic and new.

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2. Q

   2. How can I purchase from the GRITMALL/ Online Store?

   A

   Explore our extensive range of categories designed for Men, Women, Babies, Body & Bath, and Pets. Easily select your desired item, add it to your cart, and proceed to checkout when you are ready to complete your purchase.

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3. Q

   3. I live outside the Philippines. Can I buy from the GRITMALL/ Online Store?

   A

   Yes, we do accept International orders and ship with DHL. However, please note that we cannot ship bath and body products outside of the Philippines due to differing international regulations, which may include restrictions on certain ingredients and product categories.

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4. Q

   4. Can I order in bulk?

   A

   Yes, kindly email [email protected] and include your requested products and quantity.

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5. Q

   5. How can I pay for the item(s) I purchased?

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   A

   • The GRITMALL/ Online Store accepts the following methods of payment:
   • Cash on Delivery
   • Credit or Debit Cards
   • Bank Deposit
   • GCash
   • Maya
   • other Payment Options accredited by our payment gateway provider

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6. Q

   6. What is the currency of the prices listed on the Website and will the prices be inclusive of taxes?

   A

   All prices posted are using the Philippine Peso (PHP) currency and are inclusive of tax. Please note that for international orders, additional taxes and duties may apply and are not included in the displayed price.

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7. Q

   7. How much is the delivery/shipping fee?

   A

   We offer FREE local shipping for orders amounting to Php 1,199.00 and above.

   The following table shall contain the shipping charges for orders below Php 1,199.00:

   Area: Delivery/Shipping Fee
   Metro Manila: PHP 50.00
   Provincial: PHP 100.00
   *Shipping charges may change without prior notice.

   
   

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8. Q

   8. When can I cancel an order?

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   A

   • Orders placed on weekday mornings can only be canceled before 2pm of the day of purchase.
   • Orders placed beyond 3:00 pm on weekdays (except Fridays) can be canceled before 2:00 pm of the following day.
   • Orders placed on Friday afternoons (beyond 2:00 PM), on Holidays, and on weekends (Saturdays and Sundays), may be canceled before 2:00 pm of the following business day (Monday).

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9. Q

   9. What are the steps in returning or exchanging defective or damaged item(s)?

   A

   If you want to return or exchange defective or damaged item(s):

   You may proceed to your nearest local GRITMALL/ Store for proper assessment of the item(s) within 30 days from purchase date.
   Item(s) for exchange shall be subject to the Store’s assessment upon presentation of its invoice and its complete packaging.

   Generally, only defective and/or damaged item(s) will be entertained for exchange. Specific cases like that of wrong sizes can become an exception, as long as item(s) to be exchanged are of the same kind or of the same price or higher. Cosmetics may be exchanged ONLY IF damaged to the extent that it can no longer serve its aesthetic or natural purpose(s). All items must be presented to your nearest local GRITMALL/ Store together with its invoice and its original, undamaged packaging. Please note that GRITMALL/ does not honor a return or exchange for underwear.

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10. Q

    10. Does the GRITMALL/ Online Store allow refunds?

    
    

    A

    Sorry, we do not issue cash refunds. However, below is the refund process for each mode of payment:

    For Bank Deposit, Credit Card and other Non-COD orders, provided that the order has been canceled before it is processed (prior to the cut off time of 2:00 pm, Mondays to Fridays), refund may be provided.

    COD Orders should be canceled before the processing time (before the cut off time of 2:00 pm, Mondays to Fridays). Orders already dispatched from the warehouse may no longer be canceled and will not be entitled to refund. If the customer wishes to exchange or return the item(s), he/she must proceed to the nearest local GRITMALL/ Store and present the invoice and the item(s) in its original, undamaged packaging.

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11. Q

    11. Can I pay using another currency?

    A

    We only welcome Philippine Peso (PHP) at the moment.

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